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​Service Control

​Service Control is an essential part of Mid and West Wales Fire and Rescue Service and is the first point of contact when an incident is reported. Seconds count in a crisis, which is why all calls must be dealt with quickly and in a calm and professional manner. 

Each operator plays a vital role in the efficient mobilisation of all Fire and Rescue Service personnel and resources.

Service Control employees handle emergency 999 calls: ensuring that crews, officers, fire appliances and equipment are dispatched to where they're needed. 

Click here to view our current vacancies.​​